Promise & Warranty
Our promise to you is simple. We’ll deliver what we promise and we back up our promise with a quick response, the highest level of customer service and our warranties.
It’s all about you, our customer. We don’t want you to be just happy. Anyone can make you happy. We want you to be ecstatic.
If you have a question or an issue, we promise to respond to you that same business day, or the next at the latest, without fail.
Our Complete Satisfaction warranty will have you covered. If, for any reason, you’re not happy with your Piquarium, ship it back to us within 30 days, in its original packaging, and we’ll refund every dollar of your purchase price promptly! Also, all Piquarium tanks are guaranteed against leakage for as long as you own the product.
Note: as of April 2021, over 5300 Piquariums have found homes and we haven’t had one return. Seriously. We’re very proud of this.
The 3 main components of Piquariums are the cabinet, tank and frame. We warranty these components for as long as the original buyer owns the product. 10 years down the road, if your tank leaks or a frame warps (both highly unlikely), we’ll replace it.
We know you’ll enjoy your Piquarium for many years!